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The DVLA (Driving and Vehicle Licencing Agency) was previously based in 39 local offices around the UK, including one in Nottingham, but as of 2013, these centres have all been closed in favour of one large central location in Swansea, Wales. This strategy has allowed the DVLA to save huge amounts of money and allocate their budget much more effectively to areas which serve their customers better. The risk of being harder to contact in the new centre is offset by their creation of a slicker, more responsive website and manning a customer service call line 24 hours a day.
The new DVLA operating model is much more digitally-focused, enabling customers to access DVLA services from anywhere in the country instantly, from the comfort of their own homes. If you want to contact the DVLA you now need to either visit their official website, send them an email, or call them on our handy DVLA Enquiries hotline, shown here on the right hand side of your screen.
The new centralised DVLA office is located in Swansea, Wales. If you need to go there yourself for any reason, or if you want to send a letter, an enquiry or a completed application, their address is:
1 Sandringham Park
Ground Floor East
The location of the Swansea office is also shown on this Google Maps image, highlighting its general position to help you navigate there.
Why Would I Need To Ring The DVLA?
There are dozens of reasons why you might need to get in touch with the DVLA head office. The DVLA is a branch of Government, with responsibility over registering and issuing driving licences, as well as monitoring the medical conditions which may impair driving, ensuring driving tests meet an appropriately high standard, updating driving licence information for licence holders, ensuring compliance with road tax, and issuing new licence plates to those who request them.
Common reasons to phone the DVLA Enquiries Line include:
- To arrange a practical or theory driving test
- To register a change of ownership for a vehicle, or to register a new vehicle under your name
- To enquire about whether a medical condition impacts on your driving licence
- To arrange to receive a provisional driving licence
- To change the details on your current driving licence
- To make an enquiry about car tax
- To ask about buying a customer number plate